Simple. Private. Compassionate.

From Uncertainty to
Connection in 48hrs

We designed every step to be as easy and stigma-free as possible. No long forms, no waiting lists for months, and no pressure.

The Process

Four Steps to Healing

1
Start Here

Tell Us What
You are Looking For

Complete a brief, confidential questionnaire in under 3 minutes. We ask about your concerns, preferred language, support needs, and faith requirements so we can match you accurately.

  • Takes 2-3 minutes to complete
  • No personal data required to start
  • Faith preferences respected from the outset
  • Find the right counsellor for you

What brings you to ShifaPlace today?

2
Matching

We Match You to
the Right Counsellor

Our team reviews your responses and suggests 2-3 counsellors who best fit your needs, language, and availability. You choose who to proceed with - no pressure and no sales calls.

Specialism match
Language match
Availability match
Faith approach

Your matches

Dr. Aisha Rahman

Anxiety - Arabic - CBT

97%
match

Fatima Okonkwo

Depression - French - Person-Centred

92%
match

Maryam Siddiqui

Family - Urdu - Systemic

88%
match
3
Direct Connection

Find & Connect
With Your Counsellor

Reach out to your matched counsellors directly. Ask questions, discuss your needs, and decide if it feels right. Communication happens through the channel you agree with your counsellor.

Direct Contact by Design

Contact details are shown upfront, so clients and counsellors can arrange support directly by phone, email, video, or in-person options.

Consultation Setup
Direct channel

Dr. Aisha Rahman

Profile matched

4
Ongoing Support

Begin Your
Ongoing Journey

After your initial connection, continue at a pace that suits you - weekly, fortnightly, or as needed. Communication remains directly between you and your counsellor.

Access session notes & reflections
Agree session frequency directly with your counsellor
Receive verified review invitations after reported sessions
Flexible pricing & Zakat-funded subsidies

Care Progress Snapshot

Illustrative
7/10
Mood
+2
4/10
Anxiety
-3
6/10
Sleep
+1
Therapy Goals Progress (Example) 68%

Ongoing support is agreed directly with your counsellor

FAQs

Common Questions

Yes. We minimise stored personal data, follow GDPR-compliant processes, and never share your information without explicit consent unless legally required.
Absolutely not. Faith integration is entirely optional. You decide how much, if any, role your Islamic beliefs play in your sessions.
We offer a sliding scale and have Zakat-funded subsidies available for clients who cannot afford standard rates. Contact us confidentially to discuss.
Many are, but not all. All counsellors have been specifically selected and trained for cultural sensitivity and understanding of Islamic values, regardless of their own background.
Most clients have a free consultation within 48 hours of completing the questionnaire. In urgent cases, same-day appointments may be available.
Yes, always. We actively encourage you to let us know if a match does not feel right - we will find you someone better, with no additional cost.

Ready to Begin?

Take the first step today. Find a counsellor who understands your journey.

Book Free Consultation Browse Counsellors