Simple. Private. Compassionate.

From Uncertainty to
First Session in 48hrs

We designed every step to be as easy and stigma-free as possible. No long forms, no waiting lists for months, and no pressure.

The Process

Four Steps to Healing

1
Start Here

Tell Us What
You are Looking For

Complete a brief, confidential questionnaire in under 3 minutes. We ask about your concerns, preferred language, session type, and faith requirements so we can match you accurately.

  • Takes 2-3 minutes to complete
  • No personal data required to start
  • Faith preferences respected from the outset
  • Choose video, voice or chat

What brings you to ShifaPlace today?

2
Matching

We Match You to
the Right Counsellor

Our team reviews your responses and suggests 2-3 counsellors who best fit your needs, language, and availability. You choose who to proceed with - no pressure and no sales calls.

🧠 Specialism match
🌍 Language match
📅 Availability match
🕌 Faith approach

Your matches

🧕

Dr. Aisha Rahman

Anxiety - Arabic - CBT

97%
match
👩🏾

Fatima Okonkwo

Depression - French - Person-Centred

92%
match
👩

Maryam Siddiqui

Family - Urdu - Systemic

88%
match
3
Your First Session

Book & Attend
Your Free Consultation

Your first 20-minute consultation is completely free and has zero obligation. Meet your counsellor, ask questions, and decide if it feels right. Follow-up sessions happen through the channel you agree with your counsellor.

🔒

Direct Contact by Design

Contact details are shown upfront, so clients and counsellors can arrange sessions directly by phone, email, video, or in-person options.

Consultation Setup
Direct channel
🧕

Dr. Aisha Rahman

Consultation arranged

4
Ongoing Support

Begin Your
Ongoing Journey

After your free session, continue at a pace that suits you - weekly, fortnightly, or as needed. Session scheduling and communication remain directly between you and your counsellor.

📝 Access session notes & reflections
📅 Agree session frequency directly with your counsellor
⭐ Receive verified review invitations after reported sessions
💰 Flexible pricing & Zakat-funded subsidies

Care Progress Snapshot

Illustrative
7/10
Mood
+2
4/10
Anxiety
-3
6/10
Sleep
+1
Therapy Goals Progress (Example) 68%

Next session scheduling is agreed directly with your counsellor

FAQs

Common Questions

Yes. We minimise stored personal data, follow GDPR-compliant processes, and never share your information without explicit consent unless legally required.
Absolutely not. Faith integration is entirely optional. You decide how much, if any, role your Islamic beliefs play in your sessions.
We offer a sliding scale and have Zakat-funded subsidies available for clients who cannot afford standard rates. Contact us confidentially to discuss.
Many are, but not all. All counsellors have been specifically selected and trained for cultural sensitivity and understanding of Islamic values, regardless of their own background.
Most clients have a free consultation within 48 hours of completing the questionnaire. In urgent cases, same-day appointments may be available.
Yes, always. We actively encourage you to let us know if a match does not feel right - we will find you someone better, with no additional cost.

Ready to Begin?

Take the first step today. Your free consultation takes 20 minutes and carries no obligation.

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